The messages to a guest can be found in the Messages section in the respective booking.
Messages that have not yet been sent are shown as scheduled.
Messages that have been sent with a problem are marked as Errors.
The booking tool sends emails every 15 minutes. If the email cannot be sent, for example because your mail server was temporarily unavailable, the booking tool will continue to attempt sending the message for 48 hours.
- During this time, the message is displayed as scheduled
- After 48 hours, a message will be marked as an Error and you will receive an email informing you that sending was not possible.
Reasons why sending failed
- Most common source of error: The guest’s email address is incorrect -> Correct the guest’s email address, then send the email again manually from the booking
- There have been changes to your mail server (change of mail address, new SMTP server, new SMTP password, etc.) -> Adjust settings for sending mail, then send mail manually from the booking again if necessary.
Message templates with conditions
Message templates can be defined with conditions, e.g.,Send automated mail only if the booking is not yet fully paid. The booking tool checks whether the defined condition is met on the planned date for sending:
- Condition is true -> message is sent
- Condition is not met -> scheduled message is deleted and is then no longer displayed in the booking