The following table shows an example of a booking process and explains how the booking tool can support this process.
Depending on the accommodation, other processes may be useful or desired. The booking tool can be customized for different processes.
Messages to the guest can be customized and configured. Which messages are used and whether/when this should be done automatically can be freely defined.
| Guest | Host |
|---|---|
| Guest checks availability The guest checks availability on the accommodation’s website. | |
| Guest sends booking enquiry The guest sends a booking enquiry via the booking form on the website. The enquiry can only be sent if the respective period is still available. | |
| Enquiry is processed in the booking tool The booking tool software calculates the rental price for the enquiry. | |
| Infomail to the guest The booking tool sends the guest a feedback email: Enquiry has been received, host will be in touch shortly | Infomail to the host The host automatically receives an email from the booking tool: A new booking enquiry has been received! |
| Booking processing The host processes the booking in the booking tool and decides whether to accept the enquiry. The rental price can be adjusted in the booking tool if necessary and additional services can be added. The booking still has the status “requested” and does not appear in the calendar on the website. | |
| Guest accepts Any questions will be clarified with the guest. The guest accepts. | |
| Booking is binding The booking is now binding, it is set to “booked”. The period is now displayed as unavailable in the calendar on the website. | |
| Booking confirmation The host sends the booking confirmation with payment details via the booking tool. | |
| Deposit The guest pays the deposit as stated in the booking confirmation. | |
| Payment confirmation deposit The host notes payment in the booking tool and sends a payment confirmation with the details for the remaining payment. | |
| Final payment The guest makes the final payment in accordance with the details in the booking confirmation. | Final payment The booking tool reminds you to check that the final payment has been received. If the final payment has not been received on time, the booking tool can also optionally send an automatic reminder email to the guest. |
| Arrival details for the guest The booking tool sends an email to the guest before the arrival date with arrival details and information about their stay. | |
| HOLIDAY ! | |
| Invoice The invoice for the booking is generated in the booking tool and sent to the guest by email. | |
| Feedback mail The booking tool sends an email to the guest: “We hope you enjoyed your stay, we look forward to your feedback or rating!” |