Before messages can be sent as emails, the details for your SMTP server must be entered in the Settings and checked/verified with a test email. The SMTP server is your provider’s server for sending emails.
The emails sent can then usually be found in your email account in the sent mail folder (depending on your mail server settings).
Which email addresses/providers are suitable, and what should be considered?
- All email addresses that allow access to the SMTP server are suitable; these are practically all providers.
- With some email providers, such as Google or Microsoft M365, an “App password” must be created and used.
- The booking tool does not support email addresses that require authentication with e.g. OAuth, Microsoft Entra / Azure Active Directory instead of a password.
The email address for sending emails from the booking tool may differ from the account email address, for example:
- Account email address: tom.host@mail.de // Use this email address to log in and receive emails from the booking tool, e.g. when new booking inquiries are received.
- Mail address for messages: info@property.de // Messages are sent to guests using this mail address as the sender. If no separate email address is stored, the email address of the account will continue to be used.
Settings for sending mails
- Enter the details for your SMTP server in the Settings and save them. You get this information from your provider; it usually corresponds to the settings that you also store in your mail software.
- If mails shall be sent in cc to other email addresses, this can be stored, even for several email addresses.
- Start the verification of the email address.
- A message indicates whether the verification was successful or not.
- If verification is not successful, check the details entered.
- After the verification was finished successfully, “Status: activated” will be displayed in the header of the section. The setup is only complete when this is displayed.
- If you encounter any problems, please send us a support inquiry.
Possible problems with settings for sending mails:
- For some providers, incorrect information about the SMTP servers can be found online, especially with wrong ports.
- The email address to be used for sending does not match the SMTP account/SMTP password.
Please check which SMTP password your provider has assigned to the intended email address. You may also need to create and use a special “app password” with your provider.